Privacy Policy
At Luxeflower, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and services.
1. Who We Are
Luxeflower is a flower and gift delivery service based in Morocco. We specialize in creating and delivering elegant floral arrangements and gift packages across the country.
2. Information We Collect
When you interact with our website or place an order, we may collect the following types of information:
- Personal Details: Your name, delivery address, and phone number (for order processing)
- Order Information: Product selections, custom messages, and delivery instructions
- Payment Details: Processed securely through trusted third-party providers — we do not store your payment information
- Usage Data: IP address, browser type, device type, and activity on our website (via cookies and analytics tools)
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you regarding your purchase or delivery
- Improve our website and services
- Provide customer support
- Offer promotions or updates (only if you choose to receive them)
4. Sharing of Information
We do not sell or rent your personal information. However, we may share your data with:
- Delivery partners to ensure your gifts arrive on time
- Payment processors for secure transactions
- Technical partners for website hosting, analytics, or customer support
5. Data Retention
We retain your data only for as long as necessary to provide services, fulfill legal obligations, or improve user experience. You may request deletion of your data at any time.
6. Your Rights
In accordance with applicable data protection laws, you have the right to:
- Access the data we hold about you
- Request corrections or updates
- Request that we delete your data
- Opt out of promotional communications
7. Cookies
We use cookies to enhance your browsing experience and to understand how visitors interact with our website. You may adjust your browser settings to manage or disable cookies at any time.
8. Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page.